Frequently Asked Questions
Everything you need to know about your COMRAD experience.
How do I determine the right size for my order?
We provide a comprehensive sizing guide on every product page. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary slightly between collections.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund incur a small processing fee.
How long will it take for my package to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.
Are your materials sustainably sourced?
At COMRAD, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.